We hope this message finds you well. We want to inform you about an important update regarding our operations. As part of our ongoing efforts to serve you better, we are excited to announce that we will be relocating to a new and improved facility. While this move is a significant step for us, it comes with some unavoidable challenges, including temporary shipping delays.
Here's what you need to know:
1. Relocation Dates: Our relocation is scheduled to take place from 9.3.2023 to 10.2.2023. During this period, our current fulfillment center will be closed as we transition to our new location.
2. Impact on Shipping: Due to the relocation process, there will be delays in processing and shipping orders. We understand how important it is for you to receive your orders promptly, and we sincerely apologize for any inconvenience this may cause. Please expect a delay for orders placed during this period.
3. Communication and Support: We are committed to maintaining transparent communication throughout this transition. Our customer support team will remain available to assist you with any questions or concerns you may have. You can reach us at 865.856.0805 or Mtcreekquilters@yahoo.com during our regular business hours.
4. Order Status Updates: As your orders move through the processing and shipping stages, we will provide you with regular updates via email or through our website's order tracking feature. You will receive a notification once your order is shipped, along with the tracking information.
5. Exciting Changes Ahead: While we regret the inconvenience these delays may cause, we want to assure you that this move will ultimately result in improved services, expanded product offerings, and a more efficient operation to serve you even better in the future.
We understand that your satisfaction is paramount, and we are committed to minimizing the impact of this relocation on your shopping experience as much as possible. Your loyalty and support mean the world to us, and we are grateful for your understanding during this transitional period.
Thank you for being a valued customer, and we look forward to continuing to serve you with excellence in our new location. If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team.
Mountain Creek Quilt Shop